House Manual - Cunucu di Nana

This house manual is continuosly updated based on our experience with guests at Cunucu di Nana. If you feel anything should be added, please reach out to us here.

    • CHECK-IN/CHECK-OUT TIMES:

      Check-in is at 3PM, check-out is at 11AM. Late check-out or early arrival is available for an additional fee and subject to availability.

      OCCUPANCY:

      Please respect the maximum number of guests allowed. No unregistered visitors or overnight guests without prior approval. Exceeding occupancy limits may result in a $250 fee per extra person.

      NO SMOKING:

      Smoking is not allowed anywhere on the property. Any smoking-related damage or cleaning costs will be charged to guests.

      PETS:

      Pets are only allowed if agreed upon before booking, with applicable fees and deposits. Unauthorized pets may incur a $250 daily fine.

      NO PARTIES OR EVENTS:

      Gatherings beyond registered guests, loud parties, or events require prior approval and a signed agreement. Unauthorised events may lead to immediate eviction without refund and additional penalties.

      POOL AND JACUZZI SAFETY:

      1) Use at your own risk. No diving, no glass containers, no swimming while intoxicated, and children must never be left unattended. Aruba Family Villas is not responsible for accidents.

      2) For everyone's safety, please refrain from bringing drinking glasses outside - especially in the pool. Broken glass is extremely hazardous and can result in serious injury and require extensive emergency pool cleaning.

      3) The pump room is only accessible by staff (please do not enter the pump room without permission).

      SECURITY CAMERAS:

      1) This home has exterior security cameras located at the gates, the front door, front yard and backyard facing the pool. They record and send notifications 24/7. We have access to cameras at all times, but they are not actively monitored. All recordings are automatically overwritten after 3 weeks.

      2) Tampering, disabling, or otherwise blocking the view of any security camera is strictly prohibited and may result in a fine of USD 250 per infringement per day.

      SCHEDULED MAINTENANCE:

      1) My grandma (the gardener) ("Nana") visits every 2 to 3 days to water the outdoor plants either early morning or late afternoon to avoid the midday sun. She does not have set times and does not provide notice (she is 85 years old), but she’s harmless and loves taking care of the garden.

      2) Pool maintenance occurs twice weekly, typically on Wednesdays and Saturdays between 12:00 PM and 4:00 PM. It takes about 30-45 minutes. Please note service times and days may change without notice based on their schedule.

      3) Pest control comes by once a month to refill the mosquito repellent buckets and inspect the exterior of the house.

      4) These maintenance visits are essential to keep the house and pool in excellent condition. Please do not obstruct their work.

      FRONT GATE:

      Please keep the front gate closed at night to avoid neighborhood dogs from entering the property. They’re cute and harmless, but they like to tip over trash cans for leftover food.

      AIR CONDITIONING:

      1) Please turn off AC units when not in use or if doors remain open.

      2) Please keep the AC thermostat at 20°C (68°F) or higher to avoid damage.

      3) 24°C is the sweet spot.

      WATER HEATER:

      1) Do not turn on both water heaters in the showers on simultaneously. Together, they may overload the electrical supply, causing an outage.

      2) Please do not tamper with the water heater machines themselves (located on the outside of the shower).

      NOISE AND QUIET HOURS:

      Keep noise to a minimum and be mindful of neighbors. Outdoor music should stay below 60 dBA and end by 10 PM.

      ENERGY USAGE:

      Please keep doors and windows closed when the AC is on, and turn off AC, lights and appliances when not in use.

      PARKING:

      Only park where designated.

      NO COMMERCIAL USE OR FILMING:

      No commercial photo shoots or filming.

      NO ILLEGAL ACTIVITY:

      Absolutely no drugs or any illegal activities.

      NO ALTERATIONS:

      Don’t move heavy furniture, hang things, paint, or try any DIY projects.

      NO WEAPONS OR FIREWORKS:

      No firearms or fireworks allowed on site.

      TRASH:

      Please bag and dispose of your trash in the bins provided. Too much trash? Contact us for a pickup.

      MAIL:

      We don’t accept mail or packages for guests. Use a post office or local pickup instead.

      LOST & FOUND:

      If you leave something behind, let us know. We’re happy to ship it back if you cover the costs.

      TOWEL & LINEN USE:

      Please don’t use white towels for makeup, cleaning, or the beach. Beach towels are provided for sandy adventures.

      APPLIANCE USE:

      Use appliances as intended (e.g. don’t overload the washer) turn them off when not in use (e.g. see energy usage point).

      DAMAGE REPORTING:

      If anything breaks or isn’t working, let us know right away so we can make it right.

      SEPTIC/PLUMBING:

      Only toilet paper in the toilets, please. Everything else goes in the bin.

      FURNITURE/DECOR:

      Leave all furniture and decor where you found it. Channel your inner interior designer elsewhere.

      CANCELLATIONS & REFUNDS (DIRECT BOOKINGS)

      In all cases, refunds are subject to the total transaction fee associated with your booking - equivelant to the cost of sending and receiving the funds.

      - Cancel 120+ days before check-in: Full refund (minus transaction fees)

      - Cancel 91–120 days before: 75% refund (minus transaction fees)

      - Cancel 61–90 days before: 50% refund (minus transaction fees)

      - Cancel 60 days or less before: No refund, but one date change allowed within 12 months for USD 250

      - No-shows: No refund

  • Please be aware that scheduled maintenance is necessary to keep the property in good condition.

    • Grandma Nana (the gardner) visits every 2 to 3 days to water the outdoor plants either early morning or late afternoon to avoid the midday sun. She does not have set times and does not provide much notice (she is 85 years old), but she’s harmless and loves taking care of the garden.

    • Pool maintenance occurs twice weekly, typically Wednesday and Saturday afternoons between 12:00 PM and 4:00 PM. Please note service times and days may change without notice based on their schedule.

    • Pest control comes by once a month to refill the mosquito reppelant buckets and treat the exterior of the house.

    • Any extra maintenance will be scheduled on days without guests if possible. If urgent repairs are needed during your stay, we’ll give you advance notice.

  • The property’s electrical system has recently been upgraded, but we are still awaiting inspection and approval to increase the utility supply. Until then, please observe these important limitations:

    • Water Heaters: Do not use both showers’ hot water simultaneously, as this will overload the system and cause a power outage.

    • Oven: Using the oven at high temperatures may cause a power outage. To prevent this, ensure that air conditioners, the stove, and other high-power appliances are turned off before using the oven.

    • Hair Dryers: Some hairdryers can overload the system. Only use the hairdryer provided to avoid outages.

  • Check-in is at 3PM, check-out is at 11AM. Late check-out or early arrival is available for an additional fee and subject to availability.

    • Wi-Fi: Connect to “Cunucu Guest” or “Cunucu Guest (outdoor)”

    • No password is required

    • Upon entering, you'll find a set of keys to your left, including one for the front door, one for interior doors, and one for the sliding door at the back.

    • There should already be a key in the sliding door. You can leave it in for convenience.

    • If the electronic lock doesn’t work, a backup key is available on the property. Please refer to your booking confirmation email or messages for details on its location and access code.

    • If you booked through Airbnb, you’ll find a photo and a step by step guide directly in your reservation details.

    • Fresh bathroom towels, beach towels, beach chairs, a portable cooler, and snorkeling gear (available in sizes S/M and M/L) free to use.

    • We also provide complimentary amenities throughout the house (e.g. hand soaps and lotion, basic cooking ingredients (salt/pepepr/olive oil etc)) .

    • Wines and spirits in the kitchen/dining area are available at an extra cost, clearly labeled with pricing for your convenience.

    • The switch is located at the palapa (right back pillar).

    • The jets automatically shut off after 15 min, but you can simply flip the switch again to continue the spa session.

    • The pool and jacuzzi are not heated.

    • The pool lights are automated to turn on in the evening and will turn off around 12:30 AM.

    • This home has exterior security cameras located at the gates, the front door, front yard and backyard facing the pool. They record and send notifications 24/7. We have access to cameras at all times, but they are not actively monitored. All recordings are automatically overwritten after 3 weeks.

    • Please see House Rules for additional details.

    • Hot water is available in the shower only (the heater is not connected to the sink).

    • To switch on the hot water in the grey bathroom (Bathroom 1), the markings are reversed. For the blue bathroom (bathroom 2), the markings are correct and operate normally.

    • The water will typically become hot within approximately 15 seconds.

    • Please do not tamper with the water heater machines themselves (located on the outside of the shower). The temperature are set to ensure the power hungry machine does not trigger a power outage.

    • Please see House Rules for additional details.

    • The AC remotes are located next to the TV in the living room.

    • The small remote control the AC units inside the bedrooms. The larger remote control the AC units inside the living room and dining area. The large remote can also control the bedroom AC units. 

    • 24°C is the sweet spot.

    • Please see House Rules for additional details.

    • All exterior lights are automated and cannot be manually turned on or off using a switch. This includes:

      • Outside wall lights

      • String lights

      • Pool lights

      • Garden lights

      • Pergola lights

      Exception: The small pergola lights can be controlled with the switch located on the back left pillar of the pergola.

    • Press the power button to the left to turn on the stove in general, then turn on the specific area you want to cook with. Set the temperature by sliding your finger left and right).

    • You can park in front of the gates (P1) or behind the house (P2)

    • See photo below.

    • Police: 100

    • Ambulance or Fire department: 911

    • Coastguard: 913

    • Pharmacy: BENU Pharmacy Central, Santa Cruz

      • Address: Bernhardstraat 55, San Nicolas, Aruba

    • Hospital:  Horacio Oduber Hospital

      • Address: Dr. Horacio E. Oduber Boulevard #1, Oranjestad, Aruba

Parking

An aerial view of a property with a house, a shaded patio, and grassy areas. Two designated parking spots labeled P1 and P2 are outlined in green, with P1 near the bottom and P2 closer to the house. Paths and natural terrain surround the property.

Power outage? Send us a message! We’ll send an inspector to check the situation.

But if you want to do it yourself, here is how:

Step 1. Check to ensure all breakers inside the house (located behind the dining table) are switched on (pointing up).

Electrical breaker box with multiple switches and circuit breakers, with a sign at the top reading 'HOUSE BREAKERS' in red, and a note at the bottom advising to ensure all switches are up.

Step 2: If all switches are up, but appliances, AC, or lights still aren’t working, the main breaker might be off. Find the main breaker housing here:

An aerial view of a residential backyard with a house featuring a red-tiled roof, landscaped garden areas, a dirt pathway, and a small structure labeled as main house breakers circled in red.

Step 3: Flip the sole breaker located behind the housing - (it’s just one breaker in the box with blue toggles).

An outdoor electrical panel box with wires and circuit breakers, located under a small tiled roof. Bold white text overlays indicate the panel's location and access instructions.
Electrical box with a digital meter on top, wires inside, and a switch with a label instructing to flip it up, behind breaker housing facing the street.

Conclusion: If the blue switch is in the UP position, but the display is still off, and there is no electricity, there is a power outage in the neighborhood. Get in contact with us so we can investigate the cause and determine how long it might take to restore power.